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FAQ

  • Comfort Club

    • Annual safety and efficiency HVAC tune-up

      We provide a complimentary annual precision tune-up to each heating and cooling equipment piece. Our maintenance includes a thorough 21-point inspection, cleaning, and a complimentary 1" filter. We also call you to schedule the tune-up at your most convenient time.

    • Significant savings and discounts
      Discounts include a 20% savings on HVAC repairs, 15% savings on Electrical services, 10% savings on Indoor Air Quality service and products like duct cleaning, filters, and indoor air cleaners, and 5% savings on new heating, cooling, and electrical installations (in addition to the credit you receive).
    • $50 credit toward the purchase of new equipment
      For every consecutive year that you are a Comfort Club Member, you receive a $50 credit towards each piece of new equipment. If you weren’t able to use your credit this year, the amount can roll over year after year (up to 5 years). Get credit up to $250 for a single piece of equipment or $500 for a complete HVAC system after five years of continuous membership.
    • 24 hour priority service
      When your home comfort system is not providing heating or cooling, we place your service request at the top of our list, giving your needs more priority than non-members. You can count on our team to be there for you when you need it most.
    • $89 service call/diagnostic fee
      As a club member, you don’t have to pay the full price of our diagnostic fee. Get $100 off regardless if you called during normal business hours or our extended hours.
  • Guarantees

    • NO RISK, 100% SATISFACTION GUARANTEE
      Our team takes pride in providing our valued clients with the care they deserve with every service we do. A-TEMP guarantees that you will be 100% satisfied with our product and installation. That is why we provide a “NO RISK, 100% SATISFACTION GUARANTEE” for a full 12 months. If you are not 100% satisfied with the new heating and cooling equipment that we installed within the past 12 months, we will give you a full refund and remove our equipment within 30 days.
    • COMFORT GUARANTEE
      If the new equipment fails due to a mechanical problem and leaves you without heating or cooling for more than 24 hours from the time you notify us, we will repair your new equipment for free and send you a $500 check for your inconvenience. This guarantee is extendable to the second year with enrollment in our Comfort Club membership.
    • PERFORMANCE GUARANTEE
      We guarantee that the furnace we have installed in your home will provide at least 70° at the thermostat on an 18° day, and the air conditioner or heat pump will provide 75° at the thermostat on a 95° day. If the temperature range we have promised is not achieved, we will repair or replace the equipment at no charge.
    • “NO LEMONS” GUARANTEE
      If the compressor in your air conditioner or heat pump fails twice in the first five years, we will install a complete and new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace. Requires manufacture's recommended annual maintenance performed by A-TEMP.
    • PROPERTY PROTECTION GUARANTEE
      We will respect your home as if it were our own. All property such as lawns, shrubbery, carpeting, floors, walls, furniture and door frames are protected. Damaged property will be replaced or repaired. Protective shoe covers and hall runners will be used on all work and traffic areas.
    • NO SURPRISES GUARANTEE
      We guarantee that the price we quoted is the price that you will pay. If we make a mistake and miss something, it will be our mistake – not yours. Excludes existing electrical work, ductwork, and HVAC equipment..
    • “APPLES TO APPLES” GUARANTEE
      Anyone can make something cheaper by cutting corners and pricing it for less. We guarantee that you won’t find a comparable installation for less. If you find a company that beats our price and offers everything our company does, we’ll pay you $50 over the difference. All we ask is that the comparison be “apples to apples.”
  • Electrical FAQs

    • Why do the outlets near my bathroom go out frequently?

      When outlets in the bathroom or kitchen go out frequently, it can be caused by GFCI tripping. GFCI outlets are usually installed near water sources, such as in bathrooms, kitchens, garages, and outdoor areas. If the outlets continually trip, they may need to be replaced.

    • Why is the power out in half my house?

      This problem often happens in older homes because the electrical system is not sufficient to meet the demands of modern appliances and electronics. We can perform a thorough diagnostic to determine the cause of the problem.

    • Why do the lights flicker for no reason?

      Flickering lights can be caused by overloaded circuits, loose connections, or a problem with the transformer outside the house. We can diagnose the problem and recommend the best repair.

    • How do I know if a breaker has tripped?

      When a breaker detects a problem with the electrical circuit, the switch will move to the middle or the off position. You can reset the breaker by turning it to the off position and then back on. If a breaker continues to trip, it may need to be replaced.

    • What damage can be caused by a power surge?

      Lightning strikes may cause power surges. A power surge can result in a blown fuse, power outage, or damage to your electrical outlet or electronic devices. Our electricians can perform an inspection and recommend the best repair to correct the damage.

      If you have any questions not answered here, please call (503) 694-3396 to speak with a knowledgeable member of our staff.

    • How can I troubleshoot common electrical issues?
      While safety is paramount, you can check for tripped circuit breakers, inspect for loose connections, and ensure proper operation of GFCI outlets before seeking professional assistance. However, if you're unsure or encounter any hazards, contact us immediately for expert guidance.
  • Indoor Air Quality FAQs

    • Should I be concerned about indoor air quality?

      The Environmental Protection Agency (EPA) reports that the air in many homes and commercial buildings is more polluted than the outdoor air. The indoor air can be contaminated by dust, dirt, pet dander, pollen, mold, bacteria, viruses, volatile organic compounds (VOCs), and other pollutants. Poor indoor air quality can lead to allergy symptoms, asthma attacks, and contribute to respiratory illnesses.

    • Why should my ducts be cleaned?

      Your duct system moves heated and cooled air throughout your home. Unfortunately, the ducts in many homes are full of dust and other contaminants.

      We provide duct cleaning services to remove:

      • Dirt
      • Dust
      • Pollen
      • Pet dander
      • Other pollutants

      Contaminants in the ductwork cause poor indoor air quality, which can trigger allergy symptoms, asthma, and aggravate other respiratory conditions.

  • Heating & AC FAQs

    • How can I reduce my home heating costs?

      Modern heating equipment is more energy efficient than ever. Replacing your old system can reduce your energy costs by up to half. Regular maintenance helps your system run in every season.

    • How does air conditioning work?

      Central air conditioning systems use refrigeration to remove heat and humidity from the air. The cooled air passes through a filtration system to remove dust and other particles before it is distributed throughout your home by the air handler and duct system.

    • What is the difference between gas and electric heat?

      A gas furnace uses a gas burner to create heat through a combustion process to warm the air, which is then distributed into the duct system by a blower. An electric furnace uses electric current to generate heat and transfers the warmed air using a conduction and convection process.

    • Does my home need more than one thermostat?

      A zoning system uses multiple furnaces or air conditioning systems to warm and cool the air in different areas of the home. These systems require a thermostat for every zone.

    • How often should filters be changed?

      Most filters should be changed every one to three months, but certain higher-end filters can last up to 12 months. Regular filter changes help improve system performance and indoor air quality.

    • Does my heater/AC system need annual maintenance?

      Heating and air conditioning equipment manufacturers recommend annual maintenance for optimal performance. Our Comfort Club provides yearly scheduled maintenance and tune up services and exclusive member benefits, such as repair discounts, priority status for repair services, and more.

    • How can I improve energy efficiency in my home or business through HVAC upgrades?
      A-TEMP Heating, Cooling & Electrical offers energy-efficient HVAC solutions tailored to your property's needs. From installing programmable thermostats to upgrading to high-efficiency HVAC systems, we help you reduce energy consumption and lower utility bills.